CUSTOMER SERVICE CHARTER

KHOMAS REGIONAL COUNCIL

STAFF MEMBERS 

(Information Guide)

16th June 2012

 1. What is working from home? 

WFH is a working arrangement in which a worker fulfils the essential responsibilities of his/her job while

remaining at home, using information and communications technology (ICT). For the purpose of this guide and in the context of the COVID-19 pandemic, the term “working from home” is used to refer uniquely to home-based teleworking as a temporary, alternative working arrangement. It requires a shared responsibility and commitment by both employers and workers to ensure business continuity and employment. 

2. How is working from home different from teleworking, telecommuting, or remote working? 

Progress in ICT has enabled and facilitated alternative working arrangements, including WFH, teleworking, telecommuting and remote working. These terms are often used interchangeably to refer to new and evolving models of working outside the employers’ premises or workplace. There may be slight differences among these terminologies. For example, some may imply a temporary arrangement while others may imply a long-term arrangement. WFH is considered to be home-based telework2 the difference being that teleworking may include various locations away from the primary worksite or the employer’s premises (such as mobile working). 

3. Telecommuting refers to substituting telecommunications for commuter travel. 

There are some differences between the terms “teleworking” and “telecommuting”, mainly because telework is broader and may not always be a substitute for commuting, but they are relatively minor. For the purposes of this guide, the terms “teleworking” and “telecommuting” are used interchangeably.

Ref: ILO